Terms of Use
Summary: you try Lumaclin free for 15 days, with real data and no card. After that you choose a plan and pay by card through a secure link, month by month or yearly, with no lock-in and no automatic charge. The clinic is responsible for its patients' data and Lumaclin handles it on the clinic's behalf. This summary does not replace the full terms.
1. Who we are and acceptance
Lumaclin is practice management software for clinics and private practices, offered by Amanay Agency, email contato@lumaclin.com ("Lumaclin"). By creating an account, the clinic or practitioner (the "Customer") accepts these terms. Whoever creates the account declares that they have authority to represent the clinic.
2. The service
Lumaclin lets you organise scheduling, patients, clinical records, finances and payment requests in the browser. It is a management and record-keeping tool: it does not diagnose and does not replace the judgement of the health professional.
Clinical records and local rules. Each country, and each professional body, has its own rules on how clinical records must be kept, signed and retained. The Customer is responsible for checking that its use of Lumaclin meets the rules that apply to it. United States: Lumaclin is not currently offered as a HIPAA-compliant service and does not sign Business Associate Agreements; HIPAA covered entities should not store protected health information in Lumaclin until we announce that this is available.
3. 15-day free trial
- Every new clinic gets 15 calendar days of free trial from sign-up, with every feature.
- We do not ask for a card or payment details for the trial, and nothing is charged at the end.
- If the Customer does not buy a plan when the trial ends, access is blocked until a plan is paid. The data is kept and can be exported for 30 days. After that it is deleted, unless the law requires us to keep it.
4. Plans, prices and payment
| Plan | Practitioners | Monthly | Yearly (−20%) |
|---|---|---|---|
| Essential | 1 | USD 12 | USD 115 a year |
| Clinic | Up to 5 | USD 24 | USD 230 a year |
| Centre | Up to 15 | USD 39 | USD 374 a year |
| Custom | More than 15 | By proposal, agreed in writing with the clinic | |
Prices outside Brazil are in US dollars. In Brazil, prices are in reais and are shown on the Portuguese page. The price shown in the system at the time of payment is the one that applies.
- Payment is in advance, by card, through a secure link processed by Stripe. The plan is activated when payment is confirmed and is valid for 1 month or 1 year, depending on the cycle chosen.
- There is no automatic renewal or automatic charge. In the 7 days before the plan expires, the system reminds the Customer to make a new payment. Without payment, access is blocked until payment is made, and the data remains stored for export.
- No lock-in: the Customer can cancel with the "Cancel plan" button, or simply not renew, and keeps using the system until the end of the paid period. Amounts already paid for a period are not refunded, except in the case below or in case of our failure. Before each payment the Customer confirms having read and accepted this rule.
- Right of withdrawal: the Customer can withdraw within 7 days after the first payment and get the money back.
- We give 30 days' notice of price changes; they do not affect a period already paid.
5. Referral programme
Each clinic has a referral link. For each referred clinic that buys a plan, the referring clinic gets 10% off its next renewals, up to 50%, while the referred clinics keep an active plan. The referred clinic gets 10% off its first 3 monthly payments. Discounts do not combine with other promotions and cannot be exchanged for money. False or self-made referrals cancel the discounts.
6. Customer responsibilities
- Provide true information and keep the password secret. The Customer is responsible for the use of its account.
- Comply with the laws and professional rules that apply to it: inform patients about how their data is handled, have a legal basis to handle it and keep clinical records for the period required by law.
- Give access only to people in the clinic who need it. Each person must use their own sign-in.
- Patient payments go directly to the clinic; Lumaclin neither receives nor forwards those amounts.
- Not attempt to access other clinics' data, overload the system or reverse engineer it.
7. Patient data
The Customer is the controller of its patients' data and Lumaclin is the processor. Each party's obligations are set out in the Data Processing Agreement, which is part of these terms. The Customer can export all its data at any time.
8. Patient accounts and the clinic directory
People can create a free patient account to find clinics, book appointments and join video visits. Lumaclin only connects the patient and the clinic: the care itself is provided by the clinic and its practitioners, who are solely responsible for it. Clinics that choose to appear in the directory are responsible for the information and photos they publish and declare that they have the right to publish them.
9. Availability and backups
We do our best to keep the system available at all times, but there may be interruptions for maintenance or for reasons beyond our control. We recommend exporting your data regularly; until automatic backups are announced, the export made by the clinic itself is the main backup.
10. Feedback
Feedback sent through the system may be used to improve Lumaclin, at no cost. We do not disclose the clinic's name without permission. Do not include patient data in feedback.
11. Intellectual property
Lumaclin, its code, design and brand belong to Lumaclin. The Customer receives a non-exclusive, non-transferable licence to use it during the trial or the plan. The data entered by the Customer belongs to the Customer.
12. Liability
Lumaclin is not liable for indirect damages or loss of profit. On paid plans, total liability is limited to the amount paid in the 12 months before the event. These limits do not apply in cases of wilful misconduct or gross negligence, or where the law does not allow the limitation, including consumer and data protection law.
13. Cancellation
The Customer can cancel the plan at any time with the "Cancel plan" button on the Plan screen, and close the account by email or through WhatsApp support, after exporting the data. Lumaclin may suspend accounts that breach these terms, with prior notice, except in urgent cases or where there is a security risk.
14. Changes, law and language
We will give at least 15 days' notice of relevant changes to these terms. These terms are governed by the laws of Brazil; mandatory consumer protection rules of the Customer's country of residence continue to apply where the law so requires. The Portuguese version of these terms is the reference text.